I found the following table in some dated Lync material. Half the time Lync is referred to as OCS Wave 14 so I hope this data is still relevant. I have never seen this table before so I thought I would share it. It lists what the limits are for various response group scenarios for Enterprise Edition or Standard Edition pools.
|
Metric |
Per EE pool (with 8 FE servers) | Per SE server |
| Incoming call per second | 16 | 2 |
| Concurrent calls connected to IVR or Music on Hold | 480 | 60 |
| Concurrent anonymous sessions (without IM) | 224 | 28 |
| Concurrent anonymous sessions (with IM) | 64 | 8 |
| Active agents (formal and informal) | 1200 | 1200 |
| Number of hunt groups | 400 | 400 |
| Number of IVR groups (use speech recognition) | 200 | 200 |
Can anyone confirm if this data is still valid?
