Category: Skype for Business

May 25th, 2018 by Skype for Business News Aggregator

Today’s post was written by Alym Rayani, director of Microsoft 365.

With the General Data Protection Regulation (GDPR) taking effect, today marks a milestone for individual privacy rights. We live in a time where digital technology is profoundly impacting our lives, from the way we connect with each other to how we interpret our world. Central to this digital transformation is the ability to store and analyze massive amounts of data to generate deeper insights and more personal customer experiences. This helps all of us achieve more than ever before, but it also leaves an extensive trail of data, including personal information and sensitive business records that need to be protected.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Trust is at the core of everything we do because we have long appreciated that people won’t use technology they don’t trust. We also believe that privacy is a fundamental human right that needs to be protected. As Julie Brill, Microsoft privacy lead, notes in her recent blog, Microsoft believes GDPR establishes important principles that are relevant globally.

In addition to our ongoing commitment to privacy, we made a number of investments over the last year to support GDPR and the privacy rights of individuals. Here is a recap of how you can use these capabilities to help your organization on the path to GDPR compliance.

Assess and manage compliance risk

Because achieving organizational compliance can be very challenging, understanding your compliance risk should be your first priority. Customers have told us about their challenges with the lack of in-house capabilities to define and implement controls and inefficiencies in audit preparation activities.

The Compliance Manager and Compliance Score helps you continuously monitor your compliance status. Compliance Manager captures and provides details for each Microsoft control, which has been implemented to meet specific requirements, including implementation and test plan details, and management responses if necessary. It also provides recommended actions your organization can take to enhance data protection capabilities and help you meet your compliance obligations.

Screenshot of the Compliance Manager dashboard.

Here’s a look at how Microsoft 365 customer Abrona uses Compliance Manager:

Protect personal data

At its core, GDPR is all about protecting the personal data of individuals—making sure there is proper security, governance, and management of such data to help prevent it from being misused or getting into the wrong hands. To help ensure that your organization is effectively protecting personal data as well as sensitive content relevant to organizational compliance needs, you need to implement solutions and processes that enable your organization to discover, classify, protect, and monitor data that is most important.

The information protection capabilities within Microsoft 365, such as Office 365 Data Governance and Azure Information Protection, provide an integrated classification, labeling, and protection experience—enabling more persistent protection of your data—no matter where it lives or travels. A proactive data governance strategy of classification of personal and sensitive data enables you to respond with precision when you need to find the relevant data to satisfy a regulatory request or requirement like a Data Subject Request (DSR) as a part of GDPR.

Screenshot of Protection settings the Security & Compliance Center.

Azure Information Protection scanner addresses hybrid and on-premises scenarios by allowing you to configure policies to automatically discover, classify, label, and protect documents in your on-premises repositories such as the File Servers and on-premises SharePoint servers. You can deploy the scanner in your own environment by following instructions in this technical guide.

Azure’s fully managed database services, like Azure SQL Database, help alleviate the burden of patching and updating the data platform, while bringing intelligent built-in features that help identify where sensitive data is stored. New technologies, like Azure SQL Data Discovery and Classification, provide advanced capabilities for discovering, classifying, labeling, and protecting the sensitive data at the database level. Protect personal data with technologies like Transparent Data Encryption (TDE) that offer Bring Your Own Key (BYOK) support with Azure Key Vault integration.

Let’s take a look at how Microsoft 365 customer INAIL leverages Azure Information Protection to classify, label, and protect their most sensitive data:

Respond with confidence

Ensuring processes are in place to efficiently manage and meet certain GDPR requirements, such as responding to DSRs or responding to data breaches, is a tough hurdle for many organizations.

To help you navigate the GDPR resources provided across cloud services, we introduced the Privacy tab in the Service Trust Portal last month. It provides you with the information you need to prepare for your own Data Protection Impact Assessments (DPIAs) on Microsoft Cloud services, the guidance for responding to DSRs, and the information about how Microsoft detects and responds to personal data breaches and how to receive notifications directly from Microsoft.

Watch the new Mechanics video to learn more about the GDPR resources in the Service Trust Portal.

Features to support DSRs

Several features help support DSRs across Microsoft Cloud services, including a Data Privacy tab in Office 365, an Azure DSR portal, and new DSR search capabilities in Dynamics 365.

The new Data Privacy tab, GDPR dashboard, and DSR experience in Office 365 are now generally available for all commercial customers. This experience is designed to provide you with the tools to efficiently and effectively execute a DSR for Office 365 content—such as Exchange, SharePoint, OneDrive, Groups, and now Microsoft Teams.

As Kelly Clay of GlaxoSmithKline says, “The GDPR 2016/679 is a regulation in E.U. law on data protection and privacy for all individuals within the European Union. GDPR also brings a new set of ‘digital rights’ for E.U. citizens in an age of an increase of the economic value of personal data in the digital economy. GDPR will require large data holders and data processors to manage DSRs, and organizations will need tools in Office 365 to manage DSRs.”

Patrick Oots of the law firm Shook, Hardy & Bacon observes his client organizations and their steps towards GDPR. “We are excited to see Microsoft investing in Office 365. As our clients prepare for GDPR, we see tremendous value in tools within the Data Privacy Portal to manage DSRs in response to Article 15. As data privacy law evolves, we remind our Office 365 clients of the overall importance in the proper implementation of information governance polices within the Security & Compliance Center to minimize risk.” Patrick further highlights how a proactive data governance strategy can help organizations react to regulations such as GDPR with precision when required.

Screenshot of the GDPR dashboard in the Security & Compliance Center.

The Azure DSR portal is now also generally available. Using the Azure DSR portal, tenant admins can identify information associated with a user and then correct, amend, delete, or export the user’s data. Admins can also identify information associated with a data subject and will be able to execute DSRs against system-generated logs (data Microsoft generates to provide a given service) for Microsoft Cloud services. Other new offerings from Azure include the general availability of Azure Policy, Compliance Manager for Azure GDPR, and the Azure Security and Compliance Blueprint for GDPR.

Learn more by reading the Azure blog post on GDPR features.

Screenshot of the "Get started with User Privacy" screen in Azure Directory.

To help customers respond to DSRs in Dynamics 365, we have two search capabilities: Relevance Search and the Person Search Report. Relevance Search gives you a fast and simple way to find what you are looking for, and is powered by Azure Search. The Person Search Report offers a prepackaged set of extendible entities, which Microsoft authored, to identify personal data used to define a person and the roles they might be assigned to.

You can learn more in the Dynamics 365 blog post.

Screenshot showcasing the Relevance Search capability in Dynamics 365.

The new Windows Privacy hub converges related content about Windows privacy on docs.microsoft.com. Here you can find new guidance to help IT decision makers get ready for GDPR, a list of Windows 10 services configuration settings used for personal data privacy protection, understand Windows diagnostic data, and much more.

Handling data breaches

The onset of GDPR also means stricter regulations that organizations must adhere to in the event of a data breach. Microsoft 365 has a robust set of capabilities, from Office 365 Advanced Threat Protection (ATP) to Azure ATP, that can help protect against and detect data breaches.

Get started today on your GDPR journey with Microsoft

Microsoft has extensive expertise in protecting data, championing privacy, and complying with complex regulations. We believe that the GDPR is an important step forward for clarifying and enabling individual privacy rights and provide GDPR related assurances in our contractual commitments.

No matter where you are in your GDPR efforts, we are here to help on your journey to GDPR compliance. We have several resources available to help you get started today:

Learn more about how Microsoft can help you with the GDPR.

The post Safeguard individual privacy rights under GDPR with the Microsoft intelligent cloud appeared first on Microsoft 365 Blog.

Posted in Skype for Business

May 25th, 2018 by Skype for Business News Aggregator
By Gary Audin
The issues surrounding international SIP trunks can be complex, misleading, and lead to error-prone implementations.

Posted in Skype for Business

May 24th, 2018 by Skype for Business News Aggregator

Howdy Folks,

I’m working with a customer who requires being able to lock down the network to and from the Trio and VVX devices.  I’ve been trying to work with Polycom to get a definitive list of URLs, as well as IP, addresses but it seems quite hard going to obtain them.  I’ve got a pretty impressive Cisco Meraki home network so I started the network monitoring and this is what I’ve found out.

 

Networking Reports

For the VVX

 

For the Trio:

 

What makes up the group Windows Office365 according to Meraki.

 

What can we understand about the above, the VVX hadn’t been online in a while so we know that the downloads.polycom.com was me updating the devices. Anything running from 192.168.0.* is from my internal network while I was doing device configuration.

 

We saw late last year that Microsoft are simplifying the required IP addresses and ports: https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Simplified-port-requirements-for-Skype-for-Business-Online/ba-p/77094  

 

We also know that the required URLs for the client are outlined on: https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2?ui=en-US&rs=en-US&ad=US&fromAR=1#bkmk_lyo

 

The current list of IP addresses utilised by Skype for Business Online for IPv4 is:

13.67.180.128/32
13.70.151.216/32
13.71.127.197/32
13.75.126.169/32
13.72.245.115/32
13.73.1.120/32
13.76.241.210/32
13.78.94.7/32
13.79.153.60/32
13.89.240.113/32
13.91.252.242/32
13.95.234.10/32
13.107.3.0/24
13.107.8.0/24
13.107.64.0/18
23.97.78.16/32
23.99.101.118/32
23.99.112.73/32
23.99.113.163/32
23.99.121.38/32
23.101.61.176/32
23.101.112.170/32
23.101.151.89/32
23.103.176.128/26
23.103.176.192/27
23.103.178.128/26
23.103.178.192/27
40.69.45.108/32
40.74.62.125/32
40.78.146.128/32
40.83.17.24/32
40.83.124.144/32
40.84.28.125/32
40.115.1.44/32
40.117.145.132/32
40.122.44.96/32
40.123.43.195/32
40.127.129.109/32
40.127.169.165/32
51.140.62.120/32
51.140.79.167/32
51.140.126.38/32
51.140.143.149/32
51.140.155.234/32
51.141.28.50/32
51.141.42.151/32
51.141.49.0/32
51.141.51.76/32
52.112.0.0/14
52.163.60.30/32
52.163.126.215/32
52.163.225.1/32
52.165.150.215/32
52.165.238.202/32
52.166.61.83/32
52.170.21.67/32
52.172.185.18/32
52.175.37.105/32
52.177.200.188/32
52.178.94.2/32
52.178.161.139/32
52.178.198.107/32
52.187.79.90/32
52.228.25.96/32
52.231.36.175/32
52.231.207.185/32
52.238.119.141/32
52.242.23.189/32
52.244.160.207/32
104.41.208.54/32
104.44.195.0/24
104.44.200.0/23
104.45.18.178/32
104.46.62.41/32
104.47.151.128/32
104.208.28.54/32
104.209.188.207/32
104.210.9.95/32
104.215.11.144/32
104.215.62.195/32
137.116.66.252/32
137.116.248.105/32
137.117.128.25/32
138.91.237.237/32
168.61.145.101/32
168.63.245.120/32

All of my media traffic appears to be going to 52.122.0.0/14 subnet.  It didn’t seem to make a difference whether I went through a PSTN conference or through a standard Microsoft Phone System, clearly, this was my media traffic was being routed to.

 

The one thing, however, I want to call out that I can’t find anywhere in Polycom documentation is why there was communication to/from the VVX on Port 12345.   I set up a second NIC on my Surface Pro and hooked the VVX daisy-chained and the port was only being used for BToE.

 

Next steps are as well to see if the VVX or the Trio are speaking to anything other than the Office 365 and Skype for Business approved URLs.

 

 

The post Polycom VVX and Trio Network Ports for Skype for Business Online appeared first on Oh, Say Can UC....

Posted in Skype for Business

May 24th, 2018 by Skype for Business News Aggregator

Do you want to learn new strategies for project management success? Register for my upcoming June 6th webinar for a deeper dive into Office 365’s project management tools.

Hey everyone, Dux Raymond Sy here. Are you finding it hard to stay as organized and efficient as possible on a day-to-day basis? Office 365 contains three main tools to help optimize your workflows and improve productivity with your colleagues: Microsoft To-Do, Planner, and Project Online. Watch our video below to find out more!

Posted in Skype for Business

May 24th, 2018 by Skype for Business News Aggregator

The following is based on an excerpt from our whitepaper Proven Practices for Upgrading or Migrating to Microsoft SharePoint 2016. Click here and sign up for our SharePoint 2016 Readiness Guide to gain full access.

The evolution of SharePoint from its inception in 2001 until now is staggering. What started out as a simple collaboration tool has bloomed into a multifaceted service with several different options and tools available to customize the experience to your organization’s needs.

However, SharePoint itself is just one piece of the puzzle. The other is deciding how your organization deploys it. Here’s a rundown of the most common deployment options and a few tips to help you decide which avenue might be best for your company.

SharePoint 2016

This is the latest on-prem version of SharePoint (although SharePoint 2019 is expected later this year, check out our post predicting what features it will boast). Here, SharePoint and its associated hardware—servers, network, and storage—is kept within your organization’s walls, and the platform itself is managed by your organization’s operations team.

When to Select:

  • Organizational policy (e.g. security, data doesn’t permit use of cloud services).
  • You have the budget, staff, data center, hardware, and software required to maintain an environment on premises.
  • You don’t require access to SharePoint beyond your organization’s walls (e.g. mobile workforce or access for customers and business partners).
  • You have customizations not supported in the cloud.

When Not to Select:

  • Data center capacity not available.
  • You are not equipped with a data center at all.
  • You have no available budget for servers, network, storage, and staffing.
  • You require access to SharePoint beyond your organization’s walls.

SharePoint Online and Office 365

Office 365 is a rich collection of Office modern workplace applications including SharePoint Online, Exchange Online, Word Online, PowerPoint Online, Excel Online, Delve, OneNote, and Sway.


You can read more about a couple of Office 365’s most dynamic applications here:


Microsoft owns and manages this platform as Software-as-a-Service, including the data centers, storage, servers, network and management tools. In this instance, your organization only administers licensing, access and manages data.

When to Select:

  • You don’t have available productivity tools or are using mixed toolsets and want to standardize.
  • You don’t want to manage software distribution and updates.
  • Standardized on thin client model to end user computing.

When Not to Select:

  • Your policy doesn’t permit use of cloud services.
  • You don’t require access to SharePoint beyond your organization’s walls.
  • You have customizations not supported in the cloud.

sharepoint

SharePoint Hybrid

As the name suggests, the hybrid model is typically a combination of the first three options. This is when your organization has SharePoint 2016 installed on-premises as well as Office 365 setup. The two environments are connected through a trust, sync service, and proxy so accounts can be managed and search results are integrated across both of them.

When to Select:

  • Your policy permits the use of cloud services.
  • You have compliance requirements to keep SharePoint on-prem but must expand offering.
  • You require access to SharePoint beyond your organization’s walls.
  • You have customizations not required to run in the cloud.

Need to know when to use SharePoint vs other collaboration tools? Check out our blog posts:


Settling on the right SharePoint deployment will take some time as you evaluate every corner of your business. Migration can be a massive undertaking if you don’t have the right tools at your disposal. At AvePoint, our goal is to make that process as seamless as possible.

For more on migration to SharePoint 2016, be sure to check out our free webinar and blog posts on the subject.

Posted in Skype for Business

May 24th, 2018 by Skype for Business News Aggregator

Re-Image your Surface Hub the fast and easy way | Skype4BAdmin.com
— Read on www.skype4badmin.com/re-image-your-surface-hub-the-fast-and-easy-way/

Posted in Skype for Business

May 23rd, 2018 by Skype for Business News Aggregator

Today’s post was written by Kirk Trewin, head of fleet production at London Midland.

Profile picture of Kirk Trewin, head of fleet production at London Midland.London Midland trains are an important part of our customers’ everyday lives. Passengers rely on our service for their essential journeys; ensuring our trains run on time means we keep our passengers’ days running smoothly. This commitment to great service led us to invest in Office 365 and Surface Hub. We’re using this technology to keep our digital transformation on track—helping to empower employees to reduce downtime, connect better with customers, and ensure safe and reliable operations.

We are experiencing an increase in footfall across our rail network and this expansion requires London Midland employees to work smarter. It’s critical that everything we do is precise and accurate, even seemingly simple procedures like opening doors to let passengers on and off a train are the result of complex processes that must work perfectly. So, behind the scenes at London Midland, informed decisions need to be made as quickly as possible. The reliability of our service hangs in the balance, and with it, our customers’ trust. If a train requires repair, we use Office 365 apps to bring a wealth of information straight to our technicians via mobile devices, so they can communicate with colleagues and refer to training materials when and where they need to.

Our Firstline Workers use Skype for Business to stay connected with colleagues in the head office, and the ability to share videos and photographs from the field makes the decision-making process incredibly efficient. For example, if a technician identifies corrosion on a unit, a video call makes it easy to consult coworkers and arrive at a solution. In the past, a technician had to gather evidence from a train, create a report, and present it to colleagues at the office. This process could take days, but with integrated collaboration tools from Office 365, we are down to minutes. Our trains spend less time in the depot awaiting a verdict, reducing service downtime.

We were searching for technology that made life easier for technicians, who represent a valuable segment of our Firstline Workforce. We’ve introduced Surface Hubs to streamline their access to available, consistent training materials. It’s been a huge success; technicians can refresh their knowledge or consult a training video instead of flipping through a 2,000-page manual or waiting to consult another busy colleague. Looking ahead, we’re producing digital, interactive schematics for Surface Hub, so our technicians can test the right solution for a technical problem on a unit. Virtual troubleshooting means technicians can make more informed diagnoses, further reducing unnecessary downtime.

Ours is, by definition, a mobile business—London Midland employees need to stay productive across our network. Office 365 tools like OneDrive have been game changers, and employees are embracing cloud-based document sharing and collaboration, working securely from anywhere, on any device. This has truly streamlined the way we do business. Our meetings are more productive, mainly due to OneNote, a digital notetaking app, which makes recording and sharing action items easy and intuitive.

For a distributed, fast-moving workforce, staying connected can be a challenge. We believe a connected, engaged workforce is more productive and empowered. Our company intranet, built using SharePoint Online, is where employees go for up-to-the-minute information about the company. This is particularly beneficial for Firstline Workers who interact with our customers at our 150 stations and on the trains. Our stations used to be equipped with a ticket issuing system and nothing more. Today, train platform and crew are connected to the wireless network, our intranet, and all the Office 365 productivity apps to work more efficiently. With a wealth of data at their fingertips, Firstline Workers are providing customers with accurate information and better service. And across the business, we use Yammer to share strategies and solve problems from the ground up.

We use Surface Hubs and Power BI to drive key performance indicators, so our fleet engineers can track a particular class of vehicle to see how it performs in the field, or drill into details to offer solutions for the production department. We have always stored a huge amount of data in charts and reports, but with information displayed in user-friendly dashboards on Surface Hub, we gain new insight into our operations and can improve performance indicators, such as miles per technical incident, by making faster, more informed decisions.

The more information we have, and the more open our lines of communication, the better equipped we are to streamline every aspect of our service. As we strive to make our fleet the most reliable in the country, we’re using modern, digital tools to work more effectively toward ensuring a safe, efficient service for our customers.

—Kirk Trewin

Read the case study to learn more about how London Midland is using Office 365 and Surface Hub to find innovative ways to serve passengers.

The post London Midland Firstline Workers streamline operations and stay connected with Office 365 appeared first on Microsoft 365 Blog.

Posted in Skype for Business

May 23rd, 2018 by Skype for Business News Aggregator
By Zeus Kerravala
The value proposition for today is ease of management and, for tomorrow, data-fueled optimization insights.

Posted in Skype for Business

May 23rd, 2018 by Skype for Business News Aggregator

I’ve been catching on the Teams on Air episodes and just managed to watch over the Teams and SharePoint for document sharing, storage and collaboration on youtube. With SharePoint bringing in content i wanted to learn a little more and see whats coming.

Link to video here

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Delanda is joined by Mark Kashman

Mark is on the SharePoint Team and is a senior project Manager at Microsoft

Working with SharePoint for 9 years and before worked in services and built a project for Microsoft built on SharePoint 2007 and before field training.

How has SharePoint evolved ?

Started out with on premises server, small footprint 15 years ago and SharePoint as a server got more to have sites, searches, social, business Intel,

Then cloud came and other areas of integration and acquisitions such as Yammer and more integration inside SharePoint and Office 365 and now parts and pieces used in other application such as Microsoft Teams

Really become the hub for teams work and big part of content

Teams gives a good chat space and content stored and share, co author and version with SharePoint.

 

What happens when a Microsoft Teams Channel is created and what happens on back end in SharePoint ?

When you create a team in Teams you get a SharePoint teams site and you get default parts of a Team site in SharePoint such as Teams Notebook, default doc library, etc and when you create a new channel in a team its a new folder in default doc library presented as file tab.

Lets jump into a demo

Files Tab

This is the main files tab in general channel of the Strategy and Planning Team

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and within SharePoint its the full document library

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as we have a couple of channel there is a couple of folder that reflect the channels

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There’s a channel for General and Benefits, Office move

Same content and files available in SharePoint and Teams, its not two sets of files.

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Here the Team have created a new document library for Media within the teams site.

Here’s some SharePoint first features on media types which pulls into Teams as well.

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support for 270 file types

Gifs played within Teams

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X Ray file type again opened in Teams

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3D object

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We can touch the screen and move it around within Teams

Continue work without having to go and find it

Start conversations on file types

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all files can be synced from your desktop as well

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Windows or Mac users can use OneDrive sync client to sync files and most people using them will be in Teams or SharePoint but we can take them offline, its the same set of files and we can take work with me.

Having offline sync to work on them and upload changes.

Ability to take single file and reference as a tab on its own

imageimage

See more of a rich dashboard and in SharePoint its pages or news articles

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Instead of multiple tabs you can use SharePoint to build out a page

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We have embedded PowerPoint and Graphs

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Search web part used and embedded documents

Video pulled from Microsoft Stream about the Q1 reports, you can also search

People experience and reference people

and chat as well

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@mention team as well

New feature coming out ! (maybe out already as im watching this over a month ago)

Anytime someone publishes a news articles, special type of content and will be published to a couple of endpoints such as SharePoint Home and also SharePoint App news tab

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But can also pull into Teams so people can have a conversation about it.

Its called SharePoint News Connector

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Pulls and posts from SharePoint News

Take a step back and how does the news get there ?

Over in SharePoint create a news Article

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Published to Teams in real time

Couple more things Mark shows us

News Article already programmed and added as Tab in Teams

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Add news article or pages as single tab, go and select SharePoint tab and bring into teams

Full pages, rich article, images, support tables, documents, scrolling images, bing maps, videos

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Last thing

Huge thing which has been used in SharePoint for ages is SharePoint lists,

Bring in list with full features

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Grab URL of list and add as tab.

We take away o365 launcher and left hand nav of the team site we focus on the list

You can reorder and filter

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history

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Support Views and in Teams you can switch views

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All pulled into the UI of Teams to give a great user experience

Future of Teams and SharePoint ?

Future is bright ! both teams working together and want full fidelity of the file experiences

pin documents, content types and previews, tile layout and a lot to come into Teams

Features

External Guests into Teams and you can have Guests in SharePoint

Add content into Teams at channel level and we want to make it super easy

 

Lots of SharePoint Fans and it has a conference

Many years of SharePoint conferences 12,000 people great and crazy in a good way community

Big Server release with SharePoint Server 2019

Great place for community to come together

60 – 80 MVPs

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Questions

Do i use Teams or SharePoint Teams site?

Its not an either or its an “and”

SharePoint  you manage content and Teams to chat about it

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not alot of switching and its right there Content next to context

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Yes, soon a 1 to 1 experience

 

Teams Tip

Anne Michels from Microsoft

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Over in the chats tab

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You can Favourite a chat and pin it to the top of the list

Another option is mute

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You wont receive notifications for the chat, useful when there’s lots of people in the chat and don’t need to notification for each message. You can still go back into the message and read it.

Next option is Hide

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When you hide the chat it removes it from your list but its still there, if there’s a new message it will come back and you can also search for it

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You can also leave the chat

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Posted in Skype for Business

May 23rd, 2018 by Skype for Business News Aggregator

I don’t know about you, but I roll out a fair few Surface Hub devices for clients and the main issue is. Every time I pull them out of the box they are on a really old build of Windows Team. These older versions have some issues with certain scenarios and the newer builds change the look at feel of the device a little. So I always try to have the device on the latest version when commissioning a new unit for a customer. The issue was there was only two supported ways of doing this.

  • Sign the device in to my test account online, force it to update and wait a few hours
  • Re-image the device by “turning it off” during the boot process and forcing an online recovery (overnight)

Both of these options are really frikken slow and have to be done onsite at the customers office. So our solution has been to carry some “Pre-imaged” SSD’s with us to swap out when we arrive onsite. But the issue was we either needed to re-image these in our Surface Hub in the office, or use my dodgy hacked together CloneZilla server to prepare disks.

So when I saw Y0av post this on his LinkedIn this morning I was really excited

 

His post links to the first public build of the Surface Hub Recovery Tool from the Microsoft website.

Download the SurfaceHub_Recovery_v1.4.137.0.msi (version number may change) file and install it on a PC with;

  • Windows 10 1607 or better
  • At least 10 GB free disk space on C:
  • Some method of connecting a SATA disk that doesn’t mask the drive ID, a list of tested USB to SATA cables is below.

 

Here are the official requirements from help.txt included in the package

Introduction:
This tool was designed to help reimage your Surface Hub Solid State Drives (SSD) in a timely manner without calling for support or replacing the SSD itself. This will not fix physically damaged SSDs. You will need to call support if this reimaging tool does not restore your factory image.
Time to download the recovery image is dependent on internet connection speeds. On an average corporate connection, it can take up to an hour to download a 10GB file.

Requirements:
Host computer running Windows 10 “Version 1607” or higher.
Internet access
USB -> SATA cable
10 GB of free disk space on the host computer
SSDs shipped with Surface Hub or an SSD provided by Support as a replacement. Other SSD’s are not supported.

Recommendations:
High-speed Internet connection
USB 3.0 or higher USB -> SATA cable
Tested Make and model of cables:
Startech USB312SAT3CB
Rosewill RCUC16001
Ugreen 20231

Now we know we are good, we can install the tool by firing up the MSI and following the bouncing ball.

Once the tool is installed, it pop up in your start menu as Microsoft Surface Hub Recovery Tool

Launching the app will ask for admin rights and show a welcome screen.

The Learn More link simply takes you to this PDF on how to remove and replace the SSD in the Surface Hub or you can watch the video below.

Clicking on start will ask if you want to download the image for the Surface Hub.

This gets stored in C:Program FilesMicrosoft Surface Hub Recovery Toolinstall.wim

The download took me about 6 Hours on a 100mbit connection but once you have it, you have it right?

 

Whilst you wait for that to download. Go shutdown your Surface Hub, turn off the AC power, remove the SSD and connect it to your PC/USB Adapter

(excuse the shaky video, I’m still using very old gear)

Once you have the drive connected to your PC using a supported method the tool should change from this

To this;

Note: The tool does do some sort of checking to see if its a Surface Hub drive, it seems to be looking specifically for a Lite-On SSD.

I tried popping a generic disk in and it never showed up, so don’t expect to make a fleet of spare disks to carry with you using this tool.

 

Make sure your Surface Hub SSD is selected and hit Start.

(No seriously. Make sure its the Surface Hub drive. This tool formats whatever you select, so if you don’t want to lose your My Little Pony collection watch out)

 

 

It gets stuck for a little while at a few different places. Don’t worry, its still copying. If you really think its stuck, restarting it wont break the SSD, but it will be unusable until you re-image it.

Once that’s done, Pull the disk out and pop it in your Surface Hub. Then continue your build as per normal.

Hope this helps. Thanks to Y0av and the Surface Hub team for making this available for us.

Posted in Skype for Business