Update 11 April 2014 – There is both a KB – http://support.microsoft.com/kb/2941682 – and a fix for this issue – http://support.microsoft.com/kb/2880474 It took about 5.5 months but at least it is officially fixed now.
Update – 26 February 2014 – It appears that Office 2013 SP1 fixes the font issue.
Update – 24 February 2014 – The Lync Product Group has accepted this issue as a fix in an upcoming Cumulative Update. So hopefully within a few months this issue will be put to rest.
Update – 13 November 2013: Microsoft has filed an internal bug for this. Expect this fixed in a Cumulative Update in early 2014.
Update – 3 December 2013: Apparently Microsoft don’t seem interested in fixing this. If possible, raise this as an issue with your Microsoft TAM. The more complaints MS hears, the more likely they will be to fix something they broke.
I was IM’ing with a Lync contact at the end of last week. The curiosity was that the first word of any given IM was black and the rest of the text was grey (or gray…whatever). I paid it no mind until it happened to me today. Two people I IM’ed asked me what was up with my font? Here is a screen shot of what I am talking about as well as some IM’s trying to figure out what was or wasn’t working:
You can’t tell from that picture but my font color was blue and my horrible font selection was something called “Bradley Hand ITC“. The change in font size carried through as did bold, italic, and underline.
I moved myself from a Lync 2013 pool to a Lync 2010 pool and the only change is that everything was all grey instead of the first letter being black.
At some point, I decided I should reset my font cache. This is done by going to c:windowssystem32 and deleting the file FNTCACHE.DAT. Once that has been deleted, go for a reboot. I didn’t try it without a reboot but PC Tech Support 101 says to always reboot. After rebooting, everything in my Lync 2013 client was back to normal. People saw my blue font color and the correct font (Calibri, not that horrible Bradley Hand ITC).
This appears to be some kind of bug with the Lync 2013 CU patch and how it gets installed, i.e., it may not be installing everything correctly. Uninstalling the update returns the font situation back to normal. I will update this if I learn what the real fix is. Other than, of course, the Office team keeping their hands off the Lync client because the Lync 2013 client is a mess.