Category: Technology

Nov 01

Voicemail not Working Following a Disaster

Our headquarters suffered an outage, forcing us to implement our full disaster recovery scenario. Fortunately, it only lasted about 2 days before we could fail back. Being responsible for our Lync environment, I was pretty pleased with how well Lync came back following a full and immediate power outage at our headquarters location. The only issue …

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Oct 27

Converting Audio for Exchange UM

As part of our Lync deployment we are using Exchange Unified Messaging for our Auto Attendant. In order to make a more professional presentation, we do not use the automated “robot” voice with our Auto Attendants. Rather we have employees record a script and then we use that recording with our Auto Attendant. This is all …

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Oct 26

Exchange UM Auto Attendant Won’t Play My Greeting

One of our offices has almost no need for an Auto Attendant, certainly not an IVR. So we put together a recording that basically says what the default Exchange UM greeting says – “Thank you for calling our company. Please say the name of the party you are trying to reach”. That’s it. So I …

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Oct 19

Lync News 1.6 Available

Just got the e-mail from Microsoft that version 1.6 of Lync News has been approved and published. It’ll take a little while still to make it to the Marketplace (most likely when I wake up in the morning. Here is the direct link to the app for Windows Phone and here is the Android link. …

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Oct 17

Displaying Total Enterprise Voice Enabled Users

If you aren’t using this script to Retrieve Lync Connection Information then you should. It lets you quickly see what client versions are connected to Lync, how many connections your frontend servers have and how many total users are connected. All wonderful, useful information. You can even export all of the detail to a .csv file to …

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Oct 13

Make a Lync Phone Book

Had the idea today that I wanted to export a list of all users and their phone numbers. You know – just like a phone book. So I fired up Powershell, copied a bunch of other people’s snippets and came up with the following: Get-CsUser -filter {LineURI -ne $Null} | Sort-Object DisplayName | Select-Object Displayname, Registrarpool, LineURI | export-csv phonebook.csv Run that and …

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Oct 12

Polycom CX600 and a Crashing PC

If you are using Lync and have a Polycom CX600 configured and conncted to your PC, can the call stay up if the PC crashes? A few of us ran some tests at work and “unplugging the USB” is our equivalent of the PC crashing. Below are some of the tests we did with the results: …

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Oct 12

Another fix for Lync Conversation History problems

We had an end user who politely insisted that we get his Conversation History working. He was extremely patient and very helpful in our long, long period of troubleshooting. But he was persistent and kept pushing us to find a solution. I kept coming back to the thought that Exchange Web Services (EWS) weren’t working …

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Oct 12

Setting up Exchange Subscriber Access with Lync

I Googled around quite a bit and couldn’t find the instructions on how to set up a System Attendant. At least, that’s what we call it internally. Apparently the appropriate name is “Subscriber Access”. So I’ll use that term here. There is plenty of information about setting up Auto Attendants. But apparently no one writes about Subscriber Access because it is …

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Sep 21

Microsoft Lync News app available

I use my smartphone quite often to read news. Arguably, I get more news off the apps on my phone than I do from any other source. I’m also currently heavily involved with the Microsoft Lync product. And while there are plenty of locations on the Internet to keep up with Lync, it’s not so easy on …

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