Jan 09
In 2016, I released the book Enterprise Voice in Skype for Business Server 2015. It is the definitive tome on connecting Skype for Business with the phone system. As time has passed, purchases of the book have basically fallen off the cliff. I’m now giving the book away for free. Why would you want to …
Apr 13
Videos are best viewed in full screen mode. Click the square in the bottom right of the video. Using Google Chrome on Windows 10. If you are asked for a sign in, start Chrome in Incognito mode. Using Chrome on Mac OS Catalina. Do not use Safari.
Jul 28
Not a ton has changed to warrant a full version update, but there is a major feature edition. (Also, I was at version 8.8 so at some point I have to make the jump, right?) The big addition is the ability for you to remove modules that you’re not interested in. Prior to this release, …
May 30
Every so often, the spirit moves me and I take the time to update the Android app that I have out there. And about 3 months ago, the spirit moved me. But I ran into a technical problem (brain malfunction) and I never was able to publish a version that didn’t immediately crash after launching. …
Mar 12
Every so often, the spirit moves me and I take the time to update the Windows 10 and Android apps that I have out there. And this weekend, the spirit moved me. For those unfamiliar with the apps, they are a central point for things related to Exchange and Skype for Business. So in one place …
Sep 17
One of the great things about Skype for Business is you can see if a remote person is available for a chat or if they are busy in a meeting. Taking advantage of the presence capabilities is a very useful tool. However, some people try to game the system and artificially set their presence. They …
Mar 27
Some of you may be aware that I recently published a book – Enterprise Voice in Skype for Business Server 2015. Visit www.evs4b.com for full details. This post is not specifically about the book. It is about why I wrote that book and the joy of doing that. </sarcasm> I originally started writing the book …
Jan 24
It is generally believed that you can control numbers users are permitted to call only by limiting the permitted numbers in the Route. If you want to only permit local numbers to be dialed for a user, you create a route that only permits local numbers, then assign that route to a PSTN Usage and …
Jan 06
I’m working on a little project to remove unused policies, dial plans, etc. frorm our Lync 2013 configuration. It’s all fairly straightforward to find policies with no users assigned to them. But PSTN Usages? Not so easy. PSTN Usages are a bit of a weird construct in the Lync/Skype for Business world. Forget that many …
Dec 08
If you are using formal response groups, then each of your agents needs to go to a web page and sign in to make themselves available for that response group. For small and midsize organizations this is probably a pretty quick activity. However, if you have a very large or very complex environment, it could …
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